河北開(kāi)放大學(xué)24秋管理英語(yǔ)3單元自測(cè)7

試卷總分:100  得分:100

一、選擇填空，從每題選項(xiàng)中選出一個(gè)能填入空白處的最佳選項(xiàng)（每題10分）。

1.—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.

—Right, of course.___________________

A.I'll get on it right away.

B.I got it now.

C.I understand perfectly.

2.—What's the latest situation with all these customer complaints we've been receiving?

—___________the quality of the material has not always been up to standard.

A.I believe

B.I'm afraid

C.I think

3.Apple almost lost its dominance in the smartphone market ________ it became clear that it was difficult to make a call using the much expected iPhone 4.

A.when

B.that

C.where

4.Unluckily, some Quality Management System failures _____________ headlines.

A.do make

B.does make

C.do not make

5.A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation.

A.get

B.take

C.turn

6.二、完型填空（每空10分）。

操作提示：通過(guò)題目中的下拉選項(xiàng)框選擇恰當(dāng)?shù)脑~語(yǔ)補(bǔ)全填空。

 Total Quality Management (TQM) 

　　Total Quality Management (TQM) is a    1    and structured approach to organizational management that seeks to improve the quality of products and services    2    ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization    3    may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable,    4    schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management    5    the customer's point of view.

(1).__1__

A.comprehend

B.comprehensive

C.comprehension

(2).__2__

A.with

B.through

C.in

(3).__3__

A.or

B.and

C.as

(4).__4__

A.among

B.besides

C.including

(5).__5__

A.from

B.to

C.at

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