單元自測1（10分）
試卷總分:100 得分:100
一、選擇填空題（每題10分，共5題）
1.?— This project is too big for me to finish on time.
—________________.
A.Please do me a favor
B.That is a daydream
C.I'll give you a hand
2.— We could let some of the staff work from home.________________?
— That's a good idea.
A.Do you have any good ideas
B.What do you think of it
C.Is there anything else
3.?AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.
A.more likely
B.more like
C.more unlikely
4.The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.
A.how to
B.on what to
C.on how to
5.______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.
A.Not only
B.Do not only
C.Not only do
6.二、聽力理解：聽錄音，選擇最佳答案（共50分）。
請聽錄音： unit1tl.mp3
操作提示：通過下拉選項框，選擇答案。
What kind of role is Melinda taking on for her job? 1
? A. HR manager.
? B. Project manager.
? C. Project coordinator.
2. How long will Melinda be trained for her new role? 2
? A. One month.
? B. Half a month.
? C. One year.
3. How often should Melinda report to the board on the progress of the project? 3
? A. Once a month.
? B. Twice a month.
? C. Once a week.
4. What kind of contract can Melinda sign with outside contractors? 4
? A. Permanent worker contract.
? B. Standard temporary-worker contract.
? C. Standard industry contract.
5. Which one does NOT belong to Melinda's responsibilities? 5
? A. Formulate the industry standard of payment.
? B. Manage and coordinate her project team.
? C. Report the project progress to the board.
(1).__1__
A.A
B.B
C.C
(2).__2__
A.A
B.B
C.C
(3).__3__
A.A
B.B
C.C
(4).__4__
A.A
B.B
C.C
(5).__5__
A.A
B.B
C.C
單元自測2（10分）
試卷總分:100 得分:90
一、選擇填空題（每題10分，共5題）
1.— Will you go on a picnic with us tomorrow?
—____________________.
A.Yes, but I'll have English classes
B.Sorry, I have an appointment with Dr. Brown
C.I'm afraid I have no idea
2.— If you can't say what you've come to say at the meeting, what's the point?
—____________________,but I think you might need to change your approach somewhat.
A.I am not sure
B.I can see that
C.I know that
3.He's left now, but productivity hasn't ______that much.
A.carried on
B.caught up
C.picked up
3.Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.?
A.that
B.those
C./
5.In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.
A.where
B.when
C.while
6.二、完型填空（共50分）
操作提示：通過下拉選項框選擇正確的詞匯。
What We Have Here: A Failure to Communicate
It is the? 1 ?thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay? 2 — with anyone.
Should you? 3 off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?
And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of? 4 communication devices, conversations can still be troublesome. Questions are asked and answered? 5 of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.
(1).__1__
A.weirder
B.weirdest
C.weird
(2).__2__
A.connecting
B.connected
C.to connect
(3).__3__
A.shoot
B.mail
C.give
(4).__4__
A.uncountable
B.countable
C.countless
(5).__5__
A.out
B.away
C.within
單元自測3（10分）
試卷總分:100 得分:100
一、選擇填空題（每題10分，共5題）
1.— Will you help me arrange a meeting with Mr. Brown, please?
—_____________
A.No, no way.
B.No, I can't.
C.Sorry I can't. I have to finish my project right now.
2.—_____________
— I'd like to have this film developed.
A.What's it?
B.May I help you?
C.What do you want?
3.?The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.
A.that
B.which?
C.in which
4.I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles.
A.to
B.?with
C.for
5.The majority of these team challenges ______ anywhere.
A.can deliver?
B.are delivered?
C.can be delivered
6.閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50分）。
Tips for Team Building
When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.
I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.
? Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem.
? Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done.
? Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.
? Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together.
? Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination.
If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together.
操作提示：正確選T，錯誤選F。
Team building event is traditionally related to playing games at resort. 1
2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building. 2
3. “Retreat” in the first paragraph means withdrawal of troops after a defeat. 3
4. Ice breaking motivates team members compete with each other. 4
5. A good teamwork culture enables individuals make more efforts together. 5
(1).__1__
A.T
B.F
(2).__2__
A.T
B.F
(3).__3__
A.T
B.F
(4).__4__
A.T
B.F
(5).__5__
A.T
B.F
單元自測4（10分）
試卷總分:100 得分:100
一、選擇填空題（每題10分，共5題）
1.— Do you mind if I use vouchers to spend in a restaurant?
— __________
A.Yes, please.
B.Not at all. Go ahead.
C.No, thank you.
2.— Wow! This is a fantastic project! I've never known you're so creative.
—? __________
A.Don't mention it.
B.Great, I dare to say I am a talent.
C.Thanks for your compliments.
3.Companies are ______ interested in your soft skills ______ they are in your hard skills.
A.so… that…
B.as…as…
C.not…until…
4.______ the job, employers don't want to hire people who are difficult to get along with.
A.Despite of
B.Regardless
C.Regardless of
5.An appreciated gift and the gesture of providing it will ______ your coworker's day.
A.look up
B.light up
C.lift to
6.二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50分）。
The Right Way to Motivate Employees
It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained.
According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for.
According to the website, part of the leaked letter reads:
“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.”
“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.”
While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten.
When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating.
Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions:
? Why are you not using the app?
? What is it that we can do to ensure you use our app?
? What do you need from me?
操作提示：正確選T，錯誤選F。
A CEO only needs to be passionate and enthusiastic. 1
2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords. 2
3. “A one-sided note” refers to the root of PayPal's problem. 3
4. When faced with internal problems, good executives find the root of a problem in their executive team first. 4
5. Good executives need to give feedback immediately when they are listening to the staff. 5
(1).__1__
A.T
B.F
(2).__2__
A.T
B.F
(3).__3__
A.T
B.F
(4).__4__
A.T
B.F
(5).__5__
A.T
B.F
單元自測5（10分）
試卷總分:100 得分:100
一、選擇填空題（每題10分，共5題）
1.— I think I have made a great mistake.
— ____________
A.I don't think so. You really made an error.
B.I don't think so. It's really terrible.
C.I don't think so. It's not your fault.
2.— Over-the-top? You mean…
— ____________
A.Well, sometimes your co-workers feel that you are too loud.
B.No, I don't.
C.Thanks a lot.
3.Linda walked at the head, ________ by her colleagues.
A.followed
B.following
C.to follow
4.Please ask the solicitor what his ________ would be to take the case to court.
A.fare
B.fee
C.salary
5.Good work ________ good pay.
A.deserves
B.requests
C.deserts
6.二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50分）。
Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. ?Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education, training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.
To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.
?
操作提示：正確選T，錯誤選F。
Performance management is a very important part of any quality human resource system. 1
2. The aim of performance management is to punish the unqualified employees. 2
3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. 3
4. Every enterprise can expect high performance from each employee. 4
5. “Performance management” is also called “performance appraisal”. 5
(1).__1__
A.T
B.F
(2).__2__
A.T
B.F
(3).__3__
A.T
B.F
(4).__4__
A.T
B.F
(5).__5__
A.T
B.F
單元自測6（10分）
試卷總分:100 得分:100
一、選擇填空題（每題10分，共5題）
1.— If you don't believe in yourself, no one else will.
— _____. Confidence is really important.
A.That's not the point
B.I don't think so
C.I couldn't agree more
2.— Which of these hats do you want?
— _______ . Either will do.
A.I don't mind
B.No problem
C.Go ahead
3.There is no _____ the fact that he is the best student in the class.
A.deny
B.denies
C.denying
4.By the end of the year, the sales plan for the next year______.
A.will be made
B.will have been made
C.have been made
5.All _____ glitters (閃閃發(fā)光) is not gold.
A.that
B.which
C.what
6.二、閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（共50分）。
How to Adapt to Change in the Workplace
If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
Tips for dealing with change in the workplace.
●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you.
●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them!
●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those.
●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire.
●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust!
“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts.
操作提示：通過題目后的下拉選項框選擇正確答案。
1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 1 .
A. cut down on the number of workers
B. reshuffle the organization
C. survive
2. “No industry is exempt” means 2 .
A. No industry is an exception
B. No industry is an example
C. Not every industry can be exempted
3. The following questions are often discussed among scholars EXCEPT 3 .
A. How can bosses create favorable conditions for change
B. How can productivity be increased
C. What can workers do to get through change
4. How many suggestions does the author put forward? 4
A. 4
B. 5
C. 6
5. From the passage, we know that Robin Sharma is 5 .
A. an expert on leadership, and personal success
B. a great leader
C. someone who likes to play the game of Hide and Seek
(1).cloze Subject
A.A
B.B
C.C
(2).cloze Subject
A.A
B.B
C.C
(3).cloze Subject
A.A
B.B
C.C
(4).cloze Subject
A.A
B.B
C.C
(5).cloze Subject
A.A
B.B
C.C
單元自測7（10分）
試卷總分:100 得分:100
一、選擇填空題（每題10分，共5題）
1.— The Auto Show in the City Stadium has been canceled.
— Oh, no！_________
A.What a pity!
B.It doesn't matter!
C.It's not interesting at all!
2.— The trip ought not to take more than an hour.
— ____________ . It is at least two hours.
A.?I guess so
B.?You must be joking
C.?It depends
3.?______ the importance of English, we should put more effort into it and try to learn it well.
A.Given
B.Giving
C.Gave
4.What can we expect ____him?
A.?in
B.from
C.?on
5.Their economy is export ______.
A.oriented
B.orientating
C.orientation
6.二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50分）。
Create a Positive Workplace Culture
In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence.
Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.
An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bring about cultural change.
Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace. It is “the way we do things around here”.
Some cultural aspects are understood by all and are obvious such as turning up for wok on time, while others may be "unwritten rules" that are not so obvious for example how personal issues are resolved with work colleagues.
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors.
Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for' and have a competitive edge. Not only are these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change.
Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them.
For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas.
Working through these steps will help with developing a positive business culture.
操作提示：正確選T，錯誤選F。
1. A positive work culture will give workers more satisfaction. 1
2. Positive cultures have a lot to do with leadership vision and values. 2
3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. 3
4. In competitive markets, leaders are under more and more pressure to keep a positive work culture. 4
5. Positive work culture can be built in a short period of time. 5
(1).cloze Subject
A.T
B.F
(2).cloze Subject
A.T
B.F
(3).cloze Subject
A.T
B.F
(4).cloze Subject
A.T
B.F
(5).cloze Subject
A.T
B.F
單元自測8（10分）
試卷總分:100 得分:100
一、選擇填空題（每題10分，共5題）
1.— You have to believe in yourself. No one else will, if you don't.
— ____________________Confidence is really important.
A.?It's not my cup of tea.?
B.I don't think so.?
C.?I couldn't agree more.?
2.— I'd like a wake-up call at 7:00 a.m., please!
— OK,________________ .
A.You will certainly make it.
B.I'll make sure you get one.
C.?just do what you like.?
3.We ________ with achievement.?
A.done ?
B.are obsessed
C.catch up
4.?This is the man ______ last night.
A.whom I saw him
B.whom I saw
C.what I saw?
5.— Who should be responsible for the accident?
— The boss, not the workers. They just carried out the order ______.
A.as are told?
B.as told?
C.as they told
6.二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50分）。
Vision and Execution: Two Sides of a Successful Strategy
A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value.?
There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted.
The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation.
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely.
?
操作提示：正確選T，錯誤選F。
The final goal of the strategic planning process is a strategic plan. 1
2. A strategic plan is valuable if it is executed. 2
3. There are four keys to successful implementation. 3
4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy. 4
5. Leadership's idea determines all. 5
(1).__1__
A.T
B.F
(2).__2__
A.T
B.F
(3).__3__
A.T
B.F
(4).__4__
A.T
B.F
(5).__5__
A.T
B.F
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